I have a book recommendation for anyone that is married, owns a business, or interacts with people. Yep! That’s pretty much everyone. Read and then re-read Crucial Conversations by Joseph Grenny, Al Switzler, Ron McMillan. The authors define a crucial conversation as a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. Have you ever engaged in a crucial conversation? If you’re reading this post, the answer's likely yes. How do you identify that you’re engaged in a crucial conversation apart from catching a fist in the face? Well, try to identify the original intention of the conversation and then determine if the motive for the conversation has changed. If you determine that the motive has changed likely you are in a crucial conversations. Don’t allow yourself to get pulled into the crazy cycle. Instead, ask yourself these four questions: What do I really want for me, what do I really want for the other person, what do I really want for the relationship, and how will I behave if I really want these things? These questions will help focus you, so you don’t fall into silence or violence. Next time your spouse, business partner, customer, or wacky cousin goes crazy on you, stop, take a deep breath, and then ask yourself those four questions. If you need coaching on how to deal with difficult people, contact Great Family Management Consulting. Let’s take off together.
t people, contact Great Family Management Consulting. Let’s take off together.